At Prestige Corporate we concentrate on making sure that your transport arrangements go smoothly. To this end we feel it best to advise you of the terms and conditions under which we do business.
TERMS AND CONDITIONS
Prestige Corporate is a trading name of Prestige Tours Ltd "The Company" who accepts your "The Hirer" booking under the following terms and conditions.
QUOTATION
If requested The Company will provide The Hirer with a quotation. All quotations
will be prepared using the most direct route possible. If The Hirer requires
the journey to follow a specific route this should be advised to The Company.
Unless otherwise stated any quotation given by The Company will be valid for 28 days from the date of issue. Any quotation given by the Company will be for the supply of a coach and driver only. Any additional charges will be identified separately and will be deemed to be the responsibility of the Hirer, unless otherwise specified.
USE OF THE VEHICLE
The Hirer should not assume that the vehicle would be available for their use
between the outward and return journeys; neither should it be assumed that the
vehicle would remain at the destination. Should this facility be required it
should be agreed with The Company in advance of the hire. The Company reserves
the right to levy additional charges for additional mileage or time to that
agreed by The Hirer.
DRIVERS HOURS
The Law regulates the hours of operation for the driver and the Hirer accepts
the responsibility of ensuring that the hire keeps to the hours and times agreed
by The Company. The hirer will do nothing to delay or interrupt the journey in
such a way that the Driver may be at risk of breaching the regulations. If, as a
result of the actions of The Hirer, it is anticipated that a breach may be likely
The Company will hold the Hirer responsible for any additional costs incurred by
the Company in adhering to their responsibilities
THE VEHICLE
The Company will, at the time of booking, agree and specify the legal seating
capacity of the vehicle that it will supply. The Company reserve the right to
provide a vehicle with a larger seating capacity than that originally specified.
The Company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hire subject to such substitutes being of at least equivalent quality.
PAYMENT
In order to confirm a hire The Hirer must pay The Company a deposit that
equates to 10% of the quotation provided bv The Company. The balance must be
paid to The Company no later than 14 days prior to the The Hirers' first use of
The Company's services. Unless The Company has provided credit facilities to
the Hirer all hires must be paid for in advance.
CANCELLATION BY THE HIRER
Where The Hirer cancels a hire the effective date of cancellation will be the
date on which The Company receives written confirmation of The Hirers' intention
to cancel their hire. The event of a cancellation by The Hirer the following
scale of cancellation charges will apply:-
| Period before the hire that The Company receives notification | Amount of the Cancellation charge expressed as a percentage of the quotation. |
| More than 14 days | Deposit only |
| 14-7 days | 50% |
| 7 days or less | 100% |
The cost of accommodation, meals, theatre tickets, tickets for other carriers, guide fees which have already been purchased by The Company at the request of The Hirer will be charged to The Hirer plus any administration charges incurred by The Company.
CANCELLATION BY THE COMPANY
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage
or restraint of labour or on the happening of any event over which The Company
has no control (including adverse weather and road conditions), The Company
may, by returning all money paid and without further or other liability, cancel
the contract.
CHILDREN
The Hirer undertakes to advise the Company at time of booking if the hire is to
carry a party of Children. In such a case the Hirer must ensure that there are
sufficient adults with the party to supervise the children.
BREAKDOWN AND DELAYS
The Company will give its advice on journey times in good faith. The Company
will not be held liable for any loss or inconvenience suffered by The Hirer as a
result of the journey taking longer than predicted as a result of circumstances
beyond the reasonable control of The Company.
PASSENGERS' PROPERTY
All vehicles hired by The Company are subject to restrictions on carrying luggage
for statutory safety reasons. The Hirer accepts that the driver shall be the
sole judge as to whether and to what extent passengers' luggage is carried.
Large bulky items may not be able to be carried, and the Hirer should take all
steps to notify the Company in advance of all such requirements.
The Company accepts any personal property of The Hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The Hirer should notify The Company in advance if items of exceptional value are to be carried on the vehicle. It is the Hirer's responsibility to minimise risk of loss when property is left unattended.
The Company's liability for loss and damage to property, however caused, is limited to £500 per bag, case or package with an overall limit of £1,000 (overall claim value) maximum per passenger. It is the responsibility of The Hirer to ensure that items over the value are insured separately for loss or damage.
CONDUCT OF PASSENGERS
The driver is responsible for the safety of the vehicle at all times, and as such
may remove any passenger whose conduct prejudices safety or is in breach of
the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers)
Regulations 1990.
The Hirer acts on behalf of all passengers travelling on the vehicle(s). If The Hirer is a company, group or partnership an individual must be named as a responsible person. The Hirer is responsible for the actions (including any damage to The Company's vehicles) and decisions of all the passengers on board including any additional costs incurred by The Company in performing the contract, whether or not they actually travel with the party.
REFRESHMENTS AND ALCOHOLIC DRINKS
Other than confectionery, food and drink (including alcoholic beverages) may
not be consumed on the vehicle without prior consent from The Company.
TIMES
The Company will agree in advance with The Hirer the time that the vehicle will
depart for each portion of the hire. If the vehicle is delayed by more than 20
minutes by the actions of The Hirer or the passengers travelling on the vehicle
an additional charge of 30% of the value of The Company's quotation per 20
minute delay or part thereof will be levied.
MISCELLANEOUS
If any provision of these conditions is deemed to be invalid, illegal or unenforceable
under any applicable statute or rule of law, it shall to that extent be
deemed omitted and the remaining provisions shall remain valid and enforceable
and shall not be affected or impaired in any way.
The Company is dedicated to providing The Hirer with a reliable and fault free service. In the unlikely event that The Hirer wishes to raise any queries or complaints with the Company, such query or complaint should be raised in the first instance with the driver, who will endeavour to resolve the situation to The Hirers' satisfaction. If any complaint cannot be resolved by the driver, The Hirer must address their complaints in writing to the Company within 14 days from the last day of the hire.
FORCE MAJEURE
The Company does not accept any liability for any loss, inconvenience or damage
caused by war, threat of war riot or civil strife, terrorist activity, industrial
disputes, natural disaster, fires, sickness, weather conditions, airport regulations,
temporary, technical, mechanical or electrical breakdown of transport or
any facilities contained within advertised accommodation, explosion of any
nuclear plant or part thereof or radioactivity/contamination from such plant or
events beyond the reasonable control of the Company.
JURISDICTION
These conditions shall be construed and interpreted in accordance with the Law
of Scotland and
the Parties each submit to the exclusive jurisdiction of the Scottish Courts.
